When you visit our Sites, utilize our services or contact us, we may collect two types of information. First, we may collect personally identifiable information which is information that you knowingly choose to disclose to us, such as your name, email address, physical address, and telephone number. We will only collect and store email addresses. Credit card and other account information will be collected and stored by Stripe (stripe.com). Stripe will also store address related information – part of the membership payment process – and this information will not be stored on any servers operated by us.
Secondly, we may collect non-personally identifiable information which is collected on an aggregate basis as you browse our Site. We gather this Non-Personally Identifiable Information through the Sites; such information include internet protocol (IP) addresses, browser type, cookies, tags, beacons, internet service provider (ISP), referring sites, date/time stamp, and other similar types of information.
We use Personally Identifiable Information to communicate with you, administer our business activities, complete transactions, and provide customer support services. Customer support services include providing updates on new features, reminders of subscription statuses, notice regarding changes to this or other policies, and other customer service related messages. Furthermore, we may use Personally Identifiable Information to respond to your emails or online requests for products, services, or information; deliver and process surveys; personalize and improve the usability of the sites; and tailor content, advertising, and marketing to you. In some circumstances, we may also use Personally Identifiable Information to notify you of changes to the Sites, new services, or information that we think you may find valuable.
In general, we do not share your personally identifiable information with third parties. There are certain circumstances, however, under which we may be required to share such Personally Identifiable Information with select entities, such as:
We may collect Non-Personally Identifiable Information to improve the usability of our Sites and services and for other business reasons. We use Non-Personally Identifiable Information to administer the Sites, track users’ movements around the Sites, analyze trends (for instance, by aggregating the Non-Personally Identifiable Information), and gather demographic information about our user base, to enhance the functionality of the Sites. We may share the Non-Personally Identifiable Information we collect with third parties or permit third parties to place tools like cookies, tags and web beacons, to collect additional Non-Personally Identifiable Information when you browse our Sites. We or other third-party companies may then use the Non-Personally Identifiable Information to provide advertisements and targeted advertisements to you.
If your account is located in the European Union, or if you use the Sites while you are located in the European Union, we are the data controller and processor of your personal data and are subject to the European Union General Data Protection Act (“GDPR”). Under Article 4 of the GDPR, “data controller” means the person or company that determines the purposes and means of processing personal data. Under Article 4 of the GDPR, “data processor” means a natural or legal person, public authority, agency or any other body that processes personal data on behalf of the data controller.
We adhere to the Directive of 1995 and the GDPR from May 25, 2018. We use your data to provide you with the best possible experience, products, and services on the Site. We use such data for the purposes of, among others, providing and managing your account and access to the Site; keeping our records up to date; personalizing and tailoring your experience on the Site; responding to communications from you; performing market research; analyzing your use of the Site and gathering feedback to continually improve the Site and your user experience; and supplying you with emails.
Under the GDPR, we shall ensure your personal data is processed lawfully, fairly, and transparently without adversely affecting you. We will only process personal data under one of the following bases:
Point (f) shall not apply to processing carried out by public authorities in the performance of their tasks.
Under the GDPR, you have the following rights:
In each case above, we will inform you of the action we are taking and notify you of any third party to whom the data has been disclosed.
Please inform us if you are unsatisfied with how we have processed your personal data. You may contact us using the contact information provided below.
We use "cookies" on the Sites. Cookies may be placed by us or third-party advertisers. A cookie is a piece of data stored on a website visitor's hard drive to help the website improve your access to the website and identify repeat visitors to the website. For instance, when we use a cookie to identify you, you would not have to log in a password more than once, thereby saving time while visiting our Sites. Cookies can also enable us to track and target the interests of our users to enhance the experience on our Sites. Usage of a cookie is in no way linked to any Personally Identifiable Information on our Sites. You can remove cookies from our Sites by following the directions provided in your internet browser’s help file. Please be aware, however, that the removal of cookies may reduce the functionality of certain areas of the Sites.
Tags and web beacons are code scripts primarily used to track visitors’ activities on our Sites by web analytics software. The types of Non-Personally Identifiable Information collected on our Sites from the use of these, and other tools as we may add from time to time, may include the search terms you used, whether you are a new or returning user, browser information, computer type, operating system, internet service providers, website usage, referring/exit pages, platform type, date/time stamp, number of clicks, ads viewed, etc. Additionally, cookies, tags and other tools placed by third parties may collect other information about you and your visits to the Sites and elsewhere on the Internet.
We may collect, and store information provided by you in connection with your use of our Sites, including without limitation, ingredients, recipes, brew session information, fermentation information, and serving information.
If you wish to review, correct, or delete any of your Personally Identifiable Information held by us, or change the ways in which we use such information, please contact us using the contact information provided below, and we will use commercially reasonable efforts to fulfill your request in a timely manner. Please note that some information may still be stored in certain locations, such as databases kept for archival purposes.
Third-party advertising companies may collect data about your visit to our Sites and others to provide you more relevant advertising here and elsewhere on the internet – a system of advertising known as Online Behavioral Advertising. To stop this collection and use of data for these purposes by companies participating in the Digital Advertising Alliance (“DAA”), visit the “WebChoices” website (optout.aboutads.info). You may also wish to visit the National Advertising Initiative (“NAI”)’s opt out website (optout.networkadvertising.org) to stop this type of collection and use of data by companies participating in the NAI. Opting out means the ads you see may be less relevant, but you may still see other non-targeted advertisements on our Sites and elsewhere on the Internet.
Hops & Code, LLC strives to provide reasonable and appropriate physical, procedural and electronic information security measures to protect both non-personally and personally identifiable information that is collected by or submitted to us.
From time-to-time our Sites request information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information such as your name and shipping address, as well as demographic information such as your zip code, age, and the like. Contact information will be used to notify the winners and to award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Sites.
This site is not designed or intended to attract children younger than 13. We do not collect personal information from any person that we actually know is younger than 13. If you have reason to believe that we have such information, please contact us
Hops & Code, LLC